Domestic
Shipping
International Shipping
Terms and Policies
Part Returns
Core Returns
Warranties and Liabilities
Credit Cards, Debit Cards and Security
Copyrights and The usual Legal Stuff
Free UPS Ground Shipping on orders of $150.00 or more to the 48 contiguous states of the United States of America.
We ship from six warehouses across the US:
* Newark, California
* Torrance, California
* Texas
* Ohio
* New Jersey
* Florida
The submitted order will normally be shipped from the warehouse that is nearest to you, depending on availability. Estimated time for delivery is 2-6 days.
UPS Shipping: Orders received by 12:00 PM PST will be shipped the same day unless the order needs to be collected and shipped from more than one warehouse.
Airborne Shipping: Orders received by 12:00 PM PST will be shipped the same day unless the order needs to be collected and shipped from more than one warehouse.
Please Note: Second Day orders placed on Thursday, or Next Day orders placed on Friday will not be delivered on Saturday unless the Next Day-Saturday option is chosen when the order is placed.
Saturday delivery is available ONLY when Next Day-Saturday is chosen and the order is placed on a Friday.
In-stock orders placed on Saturday and Sunday will be shipped on Monday.
Please Note: We do our best to ship on time, but circumstances beyond our control may delay the delivery of an order. As a result, we are unable to guarantee delivery schedules. In the event of a shipping dispute, you must contact the shipping company directly.
Shipping
During the on-line ordering process you will be given a choice of shipment methods.
When you complete an order form on this website, shipping charges will automatically
be calculated and added to your order. Orders that are in stock are shipped
the next business day. If there will be any delay due to availability or stock
on hand, we will contact you by e-mail.
Please Note: We do our best to ship on time, but circumstances beyond our control may delay the delivery of an order. As a result, we are unable to guarantee delivery schedules.
Shipping Disputes: In the event of a shipping dispute, you must contact the Shipping Company and resolve the dispute with them directly. It is the responsibility of the customer to notify the shipper/courier of any damage to the package at time of delivery
Sales Tax
Sales tax of 8.25% is charged to California residents only.
International Shipments
All International orders are shipped via Global Express Mail unless otherwise
requested…We also offer UPS and Fed-Ex shipping for International orders
if you so desire…They are usually more expensive but both offer excellent
security and ease of order tracking. All International order freight charges
will be calculated after boxing and weighing. You will be contacted with the
exact charges for your order. Please note that we have a $75.00 Minimum
order for all International orders. This is because of the extra paperwork involved
in processing and shipping these orders.
If you would like to translate this website to a different language you can click here and enter the name of the website.
Returns:
- Within 30 days of receipt of your order, you may return any item in its original
condition that either did not fit or was a core return. The item cannot be disassembled
or damaged by incorrect installation. We are not responsible for installation
errors. No returns are allowed after 30 days of the Invoice Date.
- Product returns that are returned for credit will be subject to a fifteen percent (15%) restocking fee. Special-order products are not returnable.
- Electrical parts are not returnable if plugged in or unsealed for any reason.
Refunds, Returns, and
Exchanges
Customer satisfaction is our main goal at ImportCarParts.com.
* We will replace or
refund defective items and most non defective items. Defects must be confirmed
by ImportCarParts.com or the manufacturer of the part(s). Refunds are not given
for Non-Returnable Parts.
* We reserve the right to charge a 20% re-stocking fee for all refunds.(except
for core refunds).
All returns must meet certain requirements. Please see our RETURNS page for details.
Shipping, including shipping expenses, is the sole responsibility of the customer and is not refundable.
- No Returns will be accepted without a return authorization number. We must be contacted for a Return Authorization....
- Shipping charges are not refundable.
Please be aware that:
- We can process returns and refunds only for items purchased from us. Any products
purchased from another web site or a local store and returned to us will not
be returned by our warehouse. We can refund shipping costs only if the return
is a result of a shipping error or a part defect.
- Custom ordered items, items that you have installed or disassembled cannot be returned. Special Order items cannot be returned for any reason other than defective replacement
- Damaged items cannot be returned. No refunds will be given for any reason after thirty (30) days from receipt of your order.
Return Procedure:
You must contact us with your Order # and the reason for the return. You will
be e-mailed detailed instructions to follow. No Returns will be accepted without
a return authorization number.
Core
Returns
Items such as starters, alternators, rack & pinions, etc. have a core return
value. A core deposit shown on your quote will be added to your total order.
This charge is refundable upon receipt of your old core, subject to the following
requirements.
The core must be:
* Complete and in rebuildable
condition
* Free of all fluids
* Securely wrapped in plastic and sealed against leaks
* In the original packaging
* Received by ImportCarParts.com within 30 days of receipt of the product.
All returns, including Core Returns, require a Return Authorization Number. Please e-mail our returns department for instructions on how To Return An Item.
Please note: Core return shipping charges are the responsibility of the customer.
Credit Cards and Debit
Cards
Credit Cards:
We accept Visa, Mastercard, Am-Ex, and Discover cards. We will also accept
PayPal and you can mail us Money orders or Cashiers checks..
All parts must be shipped to the billing address of the credit card. If you
want the parts shipped to an address other than the billing address you need
to contact your card company and have them add the desired shipping address
to the account as an alternate shipping address
It is a quick and easy
thing to do..
Debit Cards:
We do accept Debit cards
One thing to note that many people are not
aware of..When using a Debit card for a MAILORDER purchase (Any purchase where
your credit card is not physically run through the card machine.) you will find
that your card has a Daily limit (Usually the same as your ATM limit.). This
is for your Security in the event that your card or card number is stolen. Many
Banks have a security lock on all debit cards for Mailorder purchases unless
you contact them first to authorize it. Try to know what the policy and limit
is before using a debit card for online ordering
Declined credit cards
because of this problem are the most common cause of delays in shipping and
receiving your parts.
Manufacturer's
Warranty
All parts sold through ImportCarParts.com are covered by their respective Manufacturer's
Warranty, which is included with your shipped part. Please review this warranty
for additional details. ImportCarParts.com guarantees that at the time of shipment,
the products sold will be free from defects in material and workmanship. If
you have received a defective product, please review the Manufacturer's Warranty
included with your new product. If you wish to return it, please go to our RETURNS
page and follow the directions there.
TERMS
AND POLICIES
Your Use of This Website is Governed by These Terms and Conditions
Please take a few minutes to review these Terms and Conditions. Your use of
the ImportCarParts.com Website constitutes your agreement to follow these rules
and to be bound by them. If you do not agree with any of these Terms and Conditions,
do not use the ImportCarParts.com Website. You must be Eighteen (18) years old
or older to place an order on this site.
Privacy
ImportCarParts.com takes your security and privacy seriously. Please read the
following to learn more about our policies.
This website uses "Secure Socket Layers" (SSL) technology to encrypt vital data such as your credit card number. This "scrambles" your information when it is sent, making it virtually impossible for information sent over the Internet to be intercepted. You can confirm this technology is active by observing a "padlock" symbol in the status bar along the bottom of your browser.
We collect contact information (including your e-mail address and mailing address), and financial information (including credit card numbers). We use this information to process orders, to ensure that orders are shipped to the right address and to verify shipping and billing information. We also use this information to contact you regarding your order when necessary and to send offers for ImportCarParts.com products and services. If you do not want to receive such offers, please contact us. This site identifies your IP address to help identify you and your shopping cart. This site also uses "cookies" to ensure the proper function of your shopping cart. ImportCarParts.com will not sell, rent or give your contact information to anyone without your consent, unless we must respond to subpoenas, court orders or other legal processes.
Limited
Liability
ImportCarParts.com shall not be responsible for the cost of removal and installation
of any warranty part. ImportCarParts.com will not be liable for any direct,
indirect, special, punitive, incidental, exemplary or consequential damages
of any kind, whether based upon warranty, contract or negligence arising in
connection with the sale, use or repair of the products sold. ImportCarParts.com
will not be liable for the use of information on this website, including and
not limited to, technical support, customer service or any other services given
by ImportCarParts.com. These limitations will apply notwithstanding to any failure
of essential purpose of any limited remedy. Because some jurisdictions do not
allow limitations on how long an implied warranty lasts, or the exclusion or
limitation of liability for consequential or incidental damages, the above limitations
may not apply to you. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO
BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF
THE TARGET CORPORATION BUSINESSES UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT
OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).
Correction of
Errors and Inaccuracies
The information on the ImportCarParts.com Website may contain typographical
errors or inaccuracies and may not be complete or current. We therefore reserve
the right to correct any errors, inaccuracies or omissions and to change or
update information at any time without prior notice (including after you have
submitted your order). Please note that such errors, inaccuracies or omissions
may relate to product description, pricing and availability. We apologize for
any inconvenience this may cause you. If you are not fully satisfied with your
purchase due to typographical error, you may return it within 30 days of the
order date. Please see our RETURNS page for details.
Proprietary Rights
ImportCarParts.com logos and trademarks, as well as other marks, trade
names, trademarks and logos on this Website, are the properties of ImportCarParts.com
or other respective owners, who have granted ImportCarParts.com the rights
and license to use such marks. You may not use, reproduce, copy or manipulate
such marks, logos in any manner without the prior written consent of the owner.
Copyright Notice
All of the Content you see on ImportCarParts.com Website, including, for
example, all of the page headers, images, illustrations, graphics and text are
subject to trademark, service mark, trade dress, copyright and/or other intellectual
property rights or licenses held by ImportCarParts.com, one of its affiliates
or by third parties who have licensed their materials to ImportCarParts.com.
The entire Content of the Website is copyrighted as a collective work under
United States copyright laws, and ImportCarParts.com owns a copyright
in the selection, coordination, arrangement and enhancement of the Content.
The Content of the ImportCarParts.com Website, and the site as a whole,
are intended solely for personal, noncommercial use by the users of our site.
You may download, print and store selected portions of the Content, provided
you (1) only use these copies of the Content for your own personal, noncommercial
use, (2) do not copy or post the Content on any network computer or broadcast
the Content in any media, and (3) do not modify or alter the Content in any
way, or delete or change any copyright or trademark notice. No right, title
or interest in any downloaded materials is transferred to you as a result of
any such downloading. ImportCarParts.com reserves complete title and full
intellectual property rights in any Content you download from this Website.
Except as noted above, you may not copy, download, reproduce, modify, publish,
distribute, transmit, transfer or create derivative works from the Content without
first obtaining written permission from ImportCarParts.com
Disclaimer
All information, services, products, and materials contained in this site, including
text, graphics, and links, are provided on an "as is" basis with no
warranty. To the maximum extent permitted by law, ImportCarParts.com.,
disclaims all representations and warranties, express or implied, with respect
to such information, services, products, and materials, including but not limited
to warranties of merchantability, fitness for a particular purpose, title, non-infringement,
freedom from computer virus, and implied warranties arising from course of dealing
or course of performance. In addition, ImportCarParts.com, does not represent
or warrant that the information accessible via this site is accurate, complete
or current. Price and availability information is subject to change without
notice.
Waiver
All O.E. (Original Equipment) part numbers, O.E.M. (Original Equipment Manufacturer)
part numbers, illustrations, images, descriptions are used for reference purposes
only, and do not under any circumstances imply that the part is an original
equipment part. Highline International Inc., ImportCarParts.com has no
affiliation with Acura, Audi, BMW, Honda, Hyundai, Infiniti, Lexus, Mazda, Mercedes
Benz, Daimler Chrysler, Mitsubishi, Nissan, Porsche, Rolls Royce, Rover, Saab,
Suzuki, Toyota, Volkswagen or Volvo whatsoever. All products listed throughout
our website are subject to availability.
Warnings
Automobile repair involves risks that may cause injury or death. Please do not
attempt to repair any vehicle if you are not familiar with automobile repair
procedures or if you do not have a safe work environment. ImportCarParts.com
cannot be responsible for any injuries arising from the use of the parts we
sell. All risk is assumed by the buyer.
ENFORCEMENT OF TERMS AND
CONDITIONS
BY ACCESSING AND USING THE ImportCarParts.COM WEBSITE, YOU AGREE THAT
YOUR ACCESS TO AND USE OF THE ImportCarParts.COM WEBSITE IS SUBJECT TO
THESE TERMS AND CONDITIONS, AS WELL AS ALL APPLICABLE LAWS, AS GOVERNED AND
INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF CALIFORNIA, UNITED STATES OF
AMERICA.